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Shipping returns

Spirit Cosmetics Online Returns Policy & Procedure.

We hope that you are delighted with your order. However, if you are not satisfied with a purchase from Spirit Cosmetics, simply return the item(s) to us within 14 working days from delivery.

Pay attention!

The product(s) must be in their original condition meaning untouched and unused, in the original packages.

During this term you can use this product to a reasonable extent to evaluate the product. You are allowed to test the product similar to how you would test the product in a physical store. You can remove the product from its package unless it is sealed. If you used the product more than is reasonably necessary for the purpose of testing, we can charge you with extra costs.

The withdrawal term expires 14 days after the day you or an appointed third party, other than the delivery service, received the product. If you simultaneously ordered multiple products with different delivery dates, the withdrawal term passes 14 days counting from the day you received the last product. If you arranged a frequent delivery agreement with us, the withdrawal term passes 14 days after the day you or an appointed third party physically received the product.

Refund
If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, within 21 days. We will refund your order with the same payment method used to order your product(s), unless you would like to use a different method. You can inform us of the costs (that you reasonably made) per e-mail: [email protected] We will refund these costs.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always delighted with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

 

In case of ordered services, the return term expires 14 days after concluding the agreement.

If you want to use your right of withdrawal, you will need to return the product to us within 14, including a statement, e.g. by filling out a standard form, declaring that you want to use your right of withdrawal. This can be sent to:
Laarderhoogtweg 25 1101EB Amsterdam, The Netherlands
We ask of you to keep the product in its original package as much as possible when you return the product to us.

 

 

 

 

STANDARD FORM

 

Standard form right of withdrawal
(only fill out and send this form if you want to exercise your right of withdrawal)
and include in the packages.

I/We * hereby share with you that I/we, with regards to the agreement concerning:

The sale of the following products:
The delivery of the following digital content:
The execution of the following services:

Make use of my/our right to withdrawal.

Ordered on* / received on*:
Name(s) customer(s):
Address customer(s):
Signature customer(s):
Signature of customer(s) is only required when this form has been submitted on paper.)
Date:
(*) Strike out whichever is not applicable

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